Support promise

A real reply, fast. Most fixes, right now.

A real person answers within 12 hours to 2 working days, and the most common problems you can fix yourself on bigfreq.com, any time.

Fix it yourself, 24/7

No waiting for these.

Real people answer, not bots.

Your request	First reply	Solved
Can't download, licence or activation problem, payment failed	Within 12 hours	Within 1 working day
Refund, subscription, invoice	Within 1 working day	Within 2 working days
Sound or plugin question, bug report, anything else	Within 2 working days	We update you every 3 working daysuntil it's fixed

7 daysIf a product doesn't work for you and we can't fix it within 7 days, you get a full refund.

14 daysA product you haven't downloaded can be refunded within 14 days, no questions asked.

Any timeCancel the Sonic Vault or the Sonic Suite plan any time in your account. Everything you already received stays yours.

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On release day we email you a code for the Sonic Suite and every plugin. It works for 7 days.

You are on the waiting list. Check your inbox for the confirmation. Your 20% code arrives on release day (planned for 15 January 2027).

You get a confirmation email now and your code on release day. You also join the free BigFreq community and our emails. Unsubscribe anytime.