Withdraw from contract

Bought merch from us? In the EU you can withdraw from the purchase within 14 days of receiving the items, without giving a reason. Fill in the form, check it, and confirm. You get a confirmation by email straight away.

Bought a digital product?

Sound packs, presets, templates, plugins and memberships are sold by Moonbase, our reseller and merchant of record, as named on your receipt. To withdraw or ask for a refund, reply to your Moonbase receipt or email [email protected]. See our refund and returns policy for what applies to each product.

Model withdrawal form

You can also use this form (complete and return it only if you wish to withdraw from the contract) by email to [email protected].

To: BIGFREQ Audio, 8 Ha-Rav Azrieli Street, 4th Floor, Apt. 18, Zichron Yaaqov, Israel, phone +972 54 533 4043, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.