WARRANTY
Effective Date:ย [1.1.2025] Last Updated:ย [20/9.2025]
Our Commitment to Your Success
At BigFreq Academy, we stand behind the quality of our educational content and the expertise of our founder, Yaniv Ben Ari (U-Recken). With 20+ years of proven industry experience, from bedroom producer to international festival headliner and successful music entrepreneur, we’re committed to delivering value that transforms your electronic music career.
What We Guarantee
๐ Educational Content Quality Guarantee
Industry-Tested Knowledge All BigFreq Academy courses, templates, and educational materials are based on real-world experience and proven methodologies. We guarantee that:
- Course content reflects current industry standards and practices
- All production techniques have been tested in professional studio environments
- Business frameworks are derived from actual entrepreneurial successes and failures
- Mindset coaching methods are backed by certified NLP and Silva Ultramind training
Content Accuracy Promise We warrant that all educational content is:
- Technically accurate for modern DAW environments
- Legally sound for music business guidance
- Updated regularly to reflect industry changes
- Free from misleading or unsubstantiated claims
๐ง Platform Performance Guarantee
Service Availability We guarantee:
- 99% platform uptime (excluding scheduled maintenance)
- Vault content accessibility for active members 24/7
- Course streaming quality optimized for global access
- Community platform functionality across desktop and mobile devices
Technical Support Promise
- Response to technical issues within 24 hours on business days
- Platform compatibility with major browsers and operating systems
- Vault download speeds optimized for efficient content access
- Regular security updates to protect member data
๐ Vault Content Quality Assurance
Professional-Grade Audio Content All BigFreq Vault materials meet professional production standards:
- Sample Quality: 24-bit/96kHz audio minimum for all original content
- Preset Compatibility: Tested across major synthesizer platforms
- Template Accuracy: Verified for proper DAW functionality
- Content Originality: 100% original or properly licensed material
Regular Content Updates
- Monthly additions to VIP and Ultra VIP Vaults
- Seasonal template updates reflecting industry trends
- New preset collections aligned with current electronic music styles
- Continuous expansion of educational video library
๐ Producer Template Reliability
Business Framework Effectiveness Our Done-For-You templates are guaranteed to:
- Provide industry-standard business planning structures
- Include all necessary components for professional artist development
- Comply with current legal requirements for music business operations
- Integrate with standard accounting and project management software
Template Functionality
- All spreadsheet formulas verified for accuracy
- Contract templates reviewed by music industry legal professionals
- Marketing frameworks tested in real campaign environments
- Finance tracking systems compatible with major accounting platforms
Satisfaction Guarantees
๐ Membership Satisfaction Promise
30-Day Course Satisfaction Guarantee If you’re not satisfied with any individual course purchase within 30 days:
- Full refund available with proof of course completion attempt
- No questions asked if technical issues prevent course completion
- Constructive feedback appreciated but not required for refund processing
14-Day Membership Trial Guarantee New members can experience BigFreq Academy risk-free:
- Full refund on monthly or annual memberships within 14 days
- Access to all membership benefits during trial period
- Vault content must be deleted upon refund request
- Simple cancellation process through member dashboard
๐ Producer Collective Success Commitment
Revenue Sharing Guarantee Collective Tier members are guaranteed:
- Transparent revenue reporting with monthly detailed statements
- Timely payment processing within 30 days of revenue collection
- Marketing support delivery as outlined in Collective agreements
- Platform access to all promised business infrastructure
Founding Member Protection
- Grandfathered benefits maintained regardless of future plan changes
- Priority access to new features and platform developments
- Direct communication channels with founder Yaniv Ben Ari
- Lifetime recognition as BigFreq founding community member
What We Don’t Guarantee
๐ฏ Industry Success Limitations
No Income Guarantees While our frameworks are proven, we cannot guarantee:
- Specific income amounts or revenue targets
- Chart positions, streaming numbers, or viral success
- Festival bookings or label signing outcomes
- Timeline for achieving career milestones
Individual Results Variation Success depends on factors beyond our control:
- Personal dedication and effort invested
- Market conditions and industry trends
- Individual talent and creative abilities
- External circumstances and opportunities
๐ Technical Environment Limitations
Third-Party Compatibility We cannot warrant:
- Compatibility with all DAW versions or hardware configurations
- Functionality with discontinued or obsolete software
- Performance on unsupported operating systems
- Integration with third-party plugins not tested in our environment
Internet-Dependent Services Platform performance may be affected by:
- Your local internet connection quality
- Regional network infrastructure limitations
- Government restrictions or content filtering
- Force majeure events affecting global internet services
Warranty Claims and Resolution
๐ How to File a Warranty Claim
Step 1: Contact Support Email [email protected] with:
- Clear description of the issue or concern
- Your membership details and affected content
- Screenshots or evidence of technical problems
- Specific guarantee clause you’re referencing
Step 2: Investigation Process Our team will:
- Acknowledge your claim within 24 hours
- Investigate the reported issue thoroughly
- Test content or platform functionality as needed
- Provide resolution timeline and options
Step 3: Resolution Options Depending on the issue, we may offer:
- Technical fixes or content replacement
- Account credits or membership extensions
- Alternative content or course access
- Full or partial refunds when appropriate
โฐ Response Time Guarantees
Support Response Commitments:
- Technical Issues: Within 24 hours on business days
- Billing Questions: Within 12 hours on business days
- Content Problems: Within 48 hours including weekends
- Urgent Platform Issues: Within 6 hours for critical problems
๐ Resolution Timeline
Standard Issues: 3-5 business days for complete resolution Complex Technical Problems: 7-10 business days with regular updates Content Updates: 2-4 weeks for major revisions or replacements Platform Improvements: Integrated into quarterly update cycles
Warranty Limitations and Exclusions
๐ป User Environment Exclusions
This warranty does not cover issues caused by:
- User modification of template files or course materials
- Incompatible software or hardware configurations
- Internet connectivity problems or regional restrictions
- User error or failure to follow provided instructions
๐ซ Third-Party Content Disclaimer
We are not responsible for:
- Embedded content from external platforms (YouTube, SoundCloud, etc.)
- Third-party software or plugin functionality
- External website links or downloadable resources
- Community-generated content or member submissions
โ๏ธ Legal Limitations
Maximum Liability Our total liability is limited to the amount you paid for BigFreq Academy services in the 12 months preceding any warranty claim.
Consequential Damages We are not liable for:
- Lost income or business opportunities
- Indirect or consequential damages
- Time invested in learning or implementation
- Opportunity costs or alternative education expenses
International Warranty Considerations
๐ Global Service Delivery
Regional Adaptations We acknowledge different markets and provide:
- Content relevant to US, EU, Australian, and Israeli music industries
- Currency options for international members
- Time zone considerations for live sessions
- Cultural sensitivity in business guidance
Local Law Compliance This warranty operates within the framework of:
- Consumer protection laws in your jurisdiction
- Educational service regulations in your region
- Digital content delivery standards
- International dispute resolution procedures
Continuous Improvement Commitment
๐ Platform Evolution Promise
Regular Updates We guarantee ongoing platform improvement through:
- Quarterly content reviews and updates
- Annual curriculum refresh based on industry changes
- Member feedback integration into course development
- Technology upgrades to enhance user experience
Community-Driven Enhancement Your success drives our development:
- Member surveys influence new feature development
- Success stories guide curriculum expansion
- Community requests prioritize vault content additions
- Collective member input shapes business tool development
Contact Information for Warranty Issues
๐ ๏ธ Technical Support
- Email: [email protected]
- Priority Support: Available for Annual and Collective members
- Live Chat: Available during business hours for urgent issues
๐ผ Business and Billing
- Email: [email protected]
- Account Management: [email protected]
- Collective Tier Support: [email protected]
๐ต Content and Educational Issues
- Course Problems: [email protected]
- Vault Content Issues: [email protected]
- Template Support: [email protected]
๐จโ๐ซ Direct Founder Access
For serious warranty concerns requiring founder attention:
- Yaniv Ben Ari: [email protected]
- Available for escalated issues and Collective Tier member concerns
Our Promise to You
BigFreq Academy was built from real industry experience, genuine failures, and hard-won successes. We stand behind our content because we’ve lived it, tested it, and seen it work for countless producers worldwide.
This isn’t just educationโit’s transformation backed by two decades of electronic music industry expertise.
When you succeed, we succeed. Your warranty claim is not just a customer service interactionโit’s an opportunity for us to honor our commitment to your electronic music journey.
Ready to experience BigFreq Academy with complete confidence? Join thousands of producers who trust our proven frameworks, comprehensive vaults, and unwavering commitment to your success.
These warranties supplement, but do not replace, your rights under applicable consumer protection laws. Some jurisdictions do not allow limitations on certain warranties, so some limitations may not apply to you.